Virtual reality faq

What is Virtual Reality (VR)?

Virtual Reality is a technology which immerses users fully into their experiences. Rather than watching on a screen, the user puts on a headset and holds controllers. Together allow users to become immersed into the virtual world whether it is fictional or based on the real-world.

What is unique about your VR lounge arcade?

Our VR headsets are state-of-the-art and require high powered PCs. This means more control and a room-scale play space. Room-scale play means you move in the real world, you move in the virtual world. All of this can be summed up as: instead of watching, you are truly part of the action!

Competitive or co-operative multiplayer options are also available!

I'm not a gamer - is VR for me?

Yes, there are VR applications for everyone. Aside from action-packed game experiences, there are 360° 3D movies and many immersive experiences. In an immersive experience you swim alongside whales, go on serene nature walks, or gaze at the northern lights - all at your own pace. Our VR Specialists will give you a brief tutorial upon your arrival, offer curated recommendations, and give you all the help you need during your visits.

What VR systems do you use?

Infusion Edutainment is currently equipped with 3 HTC Vive and 3 Oculus Rift S. We also have multiple Oculus Quests 1 available for rental to take home. We are working towards adding more headsets to our lounge as more VR products emerge.

How do I book a session at Infusion Edutainment?

You can book online on our "Prices and Booking" page, over the phone, via email, or in person. Due to the number of walk-ins we receive, advance bookings require a 20% deposit that will be used towards your total price. The remaining 80% will be due upon arrival.

We happily accept drop-in visitors, but we cannot guarantee availability without a booking. Please arrive 10 minutes in advance of your booking to ensure time for our VR Specialists to provide a brief demonstration about the system and gameplay.

How does the pricing work?

Our services are priced by 30 minute and one hour time intervals. 5-10 minute demos are available as well. All prices are flat rates and can be divided by the number of people in your party. Click here to see prices.

How many people can participate at the same time?

Our lounge is set up to accommodate 6 VR players at a time. However, we can host groups of up to 10 people. Local multiplayer is available.

In our Casual Room a group take turns using one headset while the others view on comfortable couch. This can be a great way to experience VR for the first time as viewers can support those in the headset. We often hear the entire groups laughing alongside the players as they view the action.

If I host a birthday party or event, can Infusion Edutainment come to my location?

Yes! We are completely mobile and can bring our services to your door. We can even set up at a beach or park! All that is required is a large enough play area. Please contact us for more details. You can also book wireless headsets to take home for a day (or multiple days)!

Can I cancel or reschedule a booking?

Cancellation Policy: 100% refund if cancelled at least 48 hours prior to the reservation. No refunds to cancellations within 48 hours of the reservation. Yes, you can. 100% of the paid amount will be transferred to your next booking time if rescheduled at least 48 hours prior to the reservation. 50% of the paid amount will be transferred to your next booking time if rescheduled within 48 hours prior to the reservation. Reschedule or cancel your booking in person, over the phone, or via email.

Can I wear my prescription glasses?

Yes! Most glasses will fit in the headsets; however, larger frames may not fit. Some find it comfortable with glasses and others do not. If possible we recommend you wear contact lenses.

Will VR cause motion sickness?

Most people do not experience motion sickness. However, certain experiences are more likely to cause this effect, such as: roller coasters or flying experiences. We are happy to make recommendations which are unlikely to cause this feeling and our menus clearly mark experiences more prone to causing these feelings.

What is the Quest Rental service?

You can rent our wireless Oculus Quests to use from the comfort of your home! We have tutorial videos that will walk you through how to set-up and use the headset. You can also "cast" from the headset to your phone or tv for others to see what you are seeing!

What is the price of renting a Quest?

$58/day! We require payment of a damage deposit of $600 (price of the headset) which will be refunded as soon as the headset is returned to us and inspected by us.

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