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Virtual reality faq

  • What is this place?
    This is a VR Arcade! We have 2 types of VR rides, There is the "Time Machine" and the "360". Both of these rides seat 2 people and in both of them you will put on a VR Headset then the machine will move you in sync with the visuals displayed in the headset. The difference between both of them is the 360 physically will spin you upside down! The Time Machine doesn't offer the spinning but does offer some rides with shooting mechanics!
  • What is VR?
    Virtual Reality is a tool that generates immersive 3D environments. It is most commonly associated with VR headsets. There are many uses for VR, such as education, simulation, hands free computer usage, or in our case, recreation.
  • What is your customer age range?
    Lots of people believe that VR is something only the younger generation can enjoy, but that's not true at all! Our customers range from 7 all the way to 65 and up. With games for everyone to enjoy, it really is fun for the whole family!
  • Do I have to bring or buy games?
    No! We provide a large list of games and experiences that should fill anyone's desire! We are always open to recommendations on new games and add new games to our menu frequently.
  • I'm not a gamer, would I enjoy VR?
    VR isn’t just for gamers! We offer a wide variety of games and experiences, accessible and enjoyable for all. Our VR specialists are always available to help you ease into your VR journey, whether it be under the ocean, in space, across the mountains, in a ninja dojo, or wherever else!
  • I hear VR causes motion sickness, is that true?
    Some individuals may experience motion sickness from games that use sliding movement, games where you fly, and roller coaster/amusement park-like rides. We are happy to recommend static and motion sick-friendly games and rides. Most people don’t experience motion sickness or have any issues.
  • How do the party packages work?
    Our party packages are now fully customizable! From the number of headsets to the ride tickets and even the party room, you can mix and match to create the perfect party experience for you and your family.
  • Can I book online?
    Absolutely! You can find our booking page here on our website. Our online booking system will let you choose the date, time and length of your booking. There is a booking fee (3% of the total) when pay online by yourself. There is no booking fee if you call us and book over the phone!
  • What is your cancellation policy?
    We offer a 100% refund as in-store credit if canceled up to 48 hours in advance. We do not offer refunds nor in-store credit within 48 hours of your appointment.
  • How can I reschedule?
    100% of the paid amount will be transferred to your next booking time if rescheduled at least 48 hours prior to the reservation. You can reschedule in person, over the phone, or by email.
  • How many people can play at one time?
    Our lounge is set up to accommodate 9 players, though we are looking to add more spaces. Local multiplayer is available. We also have 6 spots for rides, 4 for our Time Machines and 2 for the 360 machine.
  • How many games can I play in my time here?
    Depending on the time booked, a general minimum time per game is 30 minutes, however this depends on circumstance. Switching games multiple times during your booking eats into your time and should be avoided if possible. We recommend 2 games per hour, or one game per half hour.
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