Question 1

What is this place?

Accepted Answer

We offer immersive VR gaming experiences for all ages!
 We provide a safe and welcoming space for both newcomers and seasoned players. Using cutting-edge headsets, guests can enjoy a wide range of multiplayer and single-player games.

From playing mini golf to taking on waves of zombies in action-packed shooters, there's something for everyone. Virtual escape rooms are also an option - like the whimsical Alice in Wonderland adventure or a thrilling haunted mental asylum.

We also feature motion-simulated VR rides, including roller coaster experiences that physically move and tilt with the action. Beyond VR, we offer classic arcade fun like claw machines, game dance floor, racing simulators, Whac-A-Mole, and other token machines.

Question 2

What is VR?

Accepted Answer

Virtual Reality (VR) is a technology that lets you step into a whole new world using a special headset. Instead of just looking at a screen, you feel like you’re actually inside the game or experience. You can look around, move your hands, and interact with things - just like in real life.
You can also see and talk to your friends in VR, with each person represented by a virtual avatar. It’s all about feeling like you're really there together.

Question 3

What is your customer age range?

Accepted Answer

Lots of people believe that VR is something only the younger generation can enjoy, but that's not true at all! Our customers range from 7 all the way to 65 and up. We've also recently added some regular arcade machines that the little ones can enjoy!

Question 4

Do I have to bring or buy games?

Accepted Answer

No! We provide a large list of games and experiences that should fill anyone's desire! We are always open to recommendations on new games and add new games to our menu frequently.

Question 5

I'm not a gamer, would I enjoy VR?

Accepted Answer

VR isn’t just for gamers! We offer a wide variety of games and experiences, accessible and enjoyable for all. Our VR specialists are always available to help you ease into your VR journey, whether it be under the ocean, in space, across the mountains, in a ninja dojo, or wherever else!

Question 6

I hear VR causes motion sickness, is that true?

Accepted Answer

Some individuals may experience motion sickness from games that use sliding movement, games where you fly, and roller coaster/amusement park-like rides. We are happy to recommend static and non motion sick-friendly games and rides. Most people don’t experience motion sickness or have any issues.

Question 7

How do the party packages work?

Accepted Answer

We host birthday parties, staff events, and other group gatherings. Your group can enjoy multiplayer VR games and activities together.

We offer Standard and Premium party packages, along with customizable options to fit different group sizes, ages, and needs. We have up to 10 VR stations available for group play.
All packages include access to everything we offer - VR headsets, motion-simulated VR rides, and arcade tokens - all in one. The amount of VR time, Ride tickets and number of Tokens included depends on the package you choose.

You can also add a private party room for food, decorations, or a pizza party.

Question 8

How can I book?

Accepted Answer

Booking is easy! You can reserve your spot online through our website booking page, or if you prefer, give us a call and book over the phone. Payment is taken at the time of booking. Please note, online bookings include a 3% booking fee.

Question 9

What is your cancellation policy?

Accepted Answer

We offer a 100% refund as in-store credit if canceled up to 48 hours in advance. We do not offer refunds nor in-store credit within 48 hours of your appointment.

Question 10

How can I reschedule?

Accepted Answer

100% of the paid amount will be transferred to your next booking time if rescheduled at least 48 hours prior to the reservation. You can reschedule in person, over the phone, or by email.

Question 11

How many people can play at one time?

Accepted Answer

Our lounge is set up to accommodate 10 players. Local multiplayer is available. We also have 6 spots for rides, 4 for our Time Machines and 2 for the 360 machine.

Question 12

How many games can I play in my time here?

Accepted Answer

Depending on the time booked, a general minimum time per game is 30 minutes, however this depends on circumstance. Switching games multiple times during your booking eats into your time and should be avoided if possible. We recommend 2 games per hour, or one game per half hour.

Question 13

Am I allowed to drop my kid off and come back later for them?

Accepted Answer

We require a parent or guardian to be present for any kids 12 and under.

Virtual reality faq

Frequently asked questions